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Frequently Asked Questions

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

  1. Use email address
  2. Write the subject as 'Changes'.
  3. Include your order number.
  4. Include the desired changes.
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Shipping destinations:

We ship both locally and worldwide. Shipping times: Local orders take 3 to 5 business days to be delivered to you and we ship within 1 business days after receiving your order.

International orders take 6 to 10 business days to be delivered via Canada Post, UPS, Fedex, and Purolator, and we ship within 1 business days after receiving your order.

Shipping time might vary depending on location, shipment method and other factors.

Full price will be displayed at checkout. 

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Due to the constant change in Customs Fees for every individual country, we cannot guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
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Our standard shipping in Canada takes 3-7 business days, and it is FREE on orders over $100+! Faster shipping options are available at an additional cost. 

Packages outside of Canada can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. 

Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. 

We are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. 

Once your package has been shipped, you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package!

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Standard shipping within Canada and the US is free on orders over $100+! If your order is under $100 then the shipping price will be calculated based on your location and the weight of your package! 

International shipping varies depending on your chosen delivery method and country.

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We ship out all packages within 1 business day of receiving your order, once your order has left our warehouse you will automatically receive an email with your tracking number! You can track your package right here by clicking on the tracking number or email us.

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If your package arrives in less than perfect condition, please contact our Customer Service team through the chat or by email. We have a team of specialists dedicated to helping you and will make sure you get your package and all of your Pro-Fit Tea goodies!

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Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day after receiving your order.

Our support team is always happy to guide you at any step! Chat with us if you have any questions.

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You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

We also accept offline payments via email transfer & direct bank deposit from Canadian Institutions.

Cash on Delivery is available in Toronto, Markham, Stouffville, Pickering and Ajax. 

Note that additional exchange fee may apply if your currency is other than CAD dollars.

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Your 100% satisfaction is important for us. 

We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 

Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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